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Egosoft Interactive FAQ

X Rebirth

My game crashed and I received an error message about a crash dumpfile. Where do I find it and what should I do with it?


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Author Details
By: X2-Illuminatus
Edited: 15/10/14 14:03


When X Rebirth crashes, you usually receive an error message that a crash dumpfile has been created. These dumpfiles contain information about the state of the game and your system at the time when the game crashed. The crash dumpfiles (.dmp) are directly placed in your gamefolder. Their file names tell you about your game version and the time and date the crash happened. A possible crash dumpfile could be named XU_r200_2014_05_12_19_30_05.dmp, whereby the name would represent the following pieces of information:
  • r200 - The game version, here: 2.00
  • 2014_05_12 - The day the crash has happened, here: 12th May 2014
  • 19_30_05 - The time the crash has happened, here: 19:30:05.

Following these explanation you should be able to determine, which crash dumpfile belongs to which crash. The important crash related information, however, are stored directly in the file and can only be read by the developers.

When you report a crash problem in the Egosoft Technical Support forum and a crash dumpfile has been created, then please provide it in your post together with the other requested pieces of information (named in the very first announcement topic in that forum). By analysing the dumpfiles the developers can identify the reason, why the game has crashed, and hopefully fix the underlying problem.

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