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X Rebirth

What should I do, when I experience a Crash to Desktop (CTD) in-game?

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Author Details
By: X2-Illuminatus
Edited: 18/10/14 19:24

If your game has CTDs while playing then submit a request for advice and assistance on the Egosoft X Rebirth Technical Support Forum. Please supply all information and the current DxDiag asked for in the first Announcement on that forum. If a crash dumpfile has been created when the game crashed, then please provide that file too.

It would be of additional help if you could also post the relevant error message text (not any large hexcode dumps) for the CTD.

These error messages may be found in Control Panel, System & Maintenance, Adminstrative Tools, View Event Logs (or similar depending on your Operating System and chosen View mode). You can also type eventvwr into the Windows Start Search or Run boxes to get there (click the Windows icon bottom left corner of the desktop, or press keys Windows + R to open a box). Look in Event Viewer(Local) under Critical or Error.

With Vista you can also look under Problem History under System & Maintenance, Problem Reporting. Sometimes MicroSoft will advise about the likely cause if you use this facility to report the problem to them as well.

The most useful information for us is the faulting application and module, and the exception code and offset. An error report as posted may look something similar to this example:

Problem signature:
Problem Event Name: APPCRASH
Application Name: XRebirth.exe
Application Version:
Application Timestamp: 537a03a7
Fault Module Name: XRebirth.exe
Fault Module Version:
Fault Module Timestamp: 537a03a7
Exception Code: c0000005
Exception Offset: 007c2dc0
OS Version: 6.1.7601.

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