Sorry for the issues you run into with the game. Please note to make sure that you ALWAYS end up on the X4-268 page, when the crash occurs. If you end up on different pages, this means that while obviously it seems to be the same for you (the game crashed), it's different/independent causes which we...

Could you take a look whether a crashdump was generated for you? This page explains how to locate the dump file: https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps If it was, please send it to crash@egosoft.com with the subject set to: "Forum crash - t435301" and we...

Item 4 has been fixed in the dev build - the fix is expected to go into the next 4.0 beta version (4.0 beta 11 at the time of writing this).

The data you provided shows that you experience crashes at completely random areas of the game. This is almost always hinting to an issue on the machine running the game. Most likely candidates: - unstable / defective hardware (f.e. caused by overclocking, cooling issues, or defective RAM) - virus /...

@zombie_squad: Please try to start the game again. I've added some tracking data for a case where you likely end up with. If so, please send a mail to the mail address with the subject line pointed out on that page. If you still don't get a troubleshooting page with the startup error, pls let me kno...

Please follow the instructions on the page you are redirected to. If the steps don't solve the problem in your case, follow the section under "Further support" and send the requested details to the support e-mail-address.

@SamuraiProgrammer: If you can repro this kind of reliable on your side (maybe with some savegame in such a situation), please try this with 3.20 Beta 1. If it's repro with that version for you, it would help to get the save so we can directly try to reproduce it with that one. If the issue is not r...

@Rayman2200: I tried to reproduce this now based on your repro-steps in multiple ways. With 3.10 HF1, with 3.20 Beta 1, and with our current development version. I'm still struggling to reproduce the problem you have. What is not exactly clear to me is that you state: "After unpausing and leaving th...

All I can say on this topic in the public is that whatever we are working on online-wise for a future release, will be taken care of with regards to security. The game client is just part of the security layer involved in making sure that every player can enjoy the online features, but there's more ...

@Rayman2200: Thanks for providing the video. We were looking into an issue which at first sounded like it might be related to your problem. However, from the looks of the video of it I think that you are seeing a separate issue here. If the problem is reproducible for you with a specific savegame, c...

If I try to communicate a pilot in pause mode to apply a seminar, the com channel would not open until I exit the pause. Then it won't close anymore and the game could not be saved. I tried to reproduce this but for me everything seems to work. If you have a reliable way to reproduce this behavior,...

Hi, I've been pointed at your issue to take a further look at it. Can you check for the last crashdump the game produced and send it to me by mail to crash@egosoft.com (please name the subject to "forum posted crash" and in the mail add a link to this forum thread so I can make the link to this issu...

We are currently looking into this issue. If anyone know of a repro case, that would certainly speed up the investigation. Also one way to try out if this happens is to reset the UI system. To do this, map the "Toggle Chat Window" action under Settings -> Controls -> General -> go to the end of the ...

Sorry for the trouble you seem to run into. To be sure that we are not talking cross purpose here, I understand the following happens to you: 1. An "interactive event" appears on the target monitor (the monitor on the right side) with the screen flashing and the text "Press F" appears above that one...

Can you double check any firewall setting on your machine? Another user who reported a login issue shortly after the 3.0 release on Windows found out that it was some firewall setting interfering with the game, rather than some issue of the game itself.

Hi KOUSHUIHAN,

are you running the game on Linux? If so, we are aware of a possible issue with certain distributions. While we work on fixing this on our end, can you check if the workaround this user applied on his side, works for you too?
viewtopic.php?p=4924280#p4924280

Please take a look at this troubleshooting page which explains the issue: https://www.egosoft.com:8443/jira/browse/X4-104

@Imper: Schaue mal bitte hier auf der Seite. Die Instruktionen sind etwas zielgerichteter als die generellen Hinweise die eher bei einfachen Problemen helfen: https://www.egosoft.com:8444/confluence/display/X4WIKI/Troubleshooting+startup+errors In deinem Fall ins Besondere die Schritte unter: "Start...

You should have been directed to this page with further details: https://www.egosoft.com:8443/jira/browse/X4-2 Take a look at the section pointed out for the "Failed with err -4". If it happens regularly for you, feel free to send a mail to crash@egosoft.com and point to this forum thread, so we kno...

Hi Terre, looking at your dumps it seems to hint towards some system instability on your side. Both crashdumps are unrelated (from the code side point of view) and rather unique (i.e. seems like they only occur to you). Usually this kind of instability hints to some HW/system instability leading to ...