Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The game determined that you are running with outdated graphic drivers which are not compatible with our Vulkan graphics engine. Please make sure to update your drivers to the latest ones.

      For NVIDIA graphics cards, make sure to upgrade drivers to 385.41 or later.
      For AMD graphics cards, upgrade drivers to 17.9.1 or later.
      On Windows 8.1 the 17.9.1 drivers are officially not supported by AMD. If you run Windows 8.1 you should use the AMD drivers 17.7.1 instead.
      On Windows 8 the 17.7.1 drivers are not supported either. We recommend to upgrade to Windows 8.1 instead (which is free for all Windows 8 installations).
      Also try out the latest optional drivers, if the current stable/recommended version doesn't work for you.

      If you ended up on this page and are certain that you have at least the minimum drivers installed, please send a mail to prioritysupport@egosoft.com (Subject: X4-1 - Exitcode 220) with a screenshot of the popup error you got and your dxdiag attached. This wiki entry explains how to create this information.

        Activity

        Hide
        added a comment -

        I have this error when I launched the game through steam after installing the Nvidia Beta driver, on a fresh install of windows 10 x64, on a system with dual X5680s and 48GB of ram. My GPUs are 2x 980ti classifieds in SLI. After looking at Nvidia's site it appears my cards support Vulcan.

        Going to try the recommended driver 417.35 and try running the game again.

        Just ran the game and it now appears to work, thank you!

        Show
        added a comment - I have this error when I launched the game through steam after installing the Nvidia Beta driver, on a fresh install of windows 10 x64, on a system with dual X5680s and 48GB of ram. My GPUs are 2x 980ti classifieds in SLI. After looking at Nvidia's site it appears my cards support Vulcan. Going to try the recommended driver 417.35 and try running the game again. Just ran the game and it now appears to work, thank you!
        Hide
        added a comment -

        Attempting to resolve Crash were solid colour appears on screen. Sound stops and then PC locks up. Only option is Hard reset to restart.
        May not be limited to X4: Foundation

        Show
        added a comment - Attempting to resolve Crash were solid colour appears on screen. Sound stops and then PC locks up. Only option is Hard reset to restart. May not be limited to X4: Foundation
        Hide
        Stefan Hett added a comment -

        As per your description, you are not suffering this particular startup issue. I suggest you use our forum to report this issue. Our support team will pick things up there.

        Show
        Stefan Hett added a comment - As per your description, you are not suffering this particular startup issue. I suggest you use our forum to report this issue. Our support team will pick things up there.
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          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
          • Votes:
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            Dates

            • Created:
              Updated: