Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because we have detected a crash in "X4 - Foundations"

      The crash is caused by a 3rd-party application from a company called "Avest" (according to a user report it's some "cryptograpgic protection software"), injecting itself into the X4 process. To fix the crash, we suggest you uninstall the software.

      If you need/want to keep the software, you need to make sure that it won't inject itself into the game. According to a user report, there are two exclusion lists which the game executable (X4.exe) needs to be added to in order to ensure that application doesn't inject itself into the game.
      Please note that we cannot give any guarantee that these instructions work and in general suggest to contact the support of that 3rd-party application.

      Warning

      Be aware that if you actually intended to install the well known antivirus software, this is not it! The proper company for the antivirus software is called: "AvAst" (not AvEst)!

        Activity

        Hide
        added a comment -

        Thank you Stefan.
        I will take a look. I need Avest on my machine so I will check these exclusion lists.

        Show
        added a comment - Thank you Stefan. I will take a look. I need Avest on my machine so I will check these exclusion lists.
        Hide
        added a comment -

        I added Disable Extension Points to "On" in Windows Security -> App & Browser Control -> Exploit Protection -> Program Settings.
        It works now.
        Thank you and have a good day!

        Show
        added a comment - I added Disable Extension Points to "On" in Windows Security -> App & Browser Control -> Exploit Protection -> Program Settings. It works now. Thank you and have a good day!
        Hide
        added a comment -

        'Avest', not 'Avast' (note spelling!)?

        Possibly dodgy IMO..

        Show
        added a comment - 'Avest', not 'Avast' (note spelling!)? Possibly dodgy IMO..
        Hide
        added a comment -

        write X4.exe to the exception files C: \ Program Files \ Common Files \ Avest \ Avest CSP \ process and C: \ Program Files (h86) \ Common Files \ Avest \ Avest CSP \ process

        Show
        added a comment - write X4.exe to the exception files C: \ Program Files \ Common Files \ Avest \ Avest CSP \ process and C: \ Program Files (h86) \ Common Files \ Avest \ Avest CSP \ process

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: