Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

      While the game should pick the more powerful card automatically, sometimes the auto detection fails.

      Upgrading graphics card drivers (and doing a clean reinstallation of the current one)

      One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these as described on this page.
      According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

      Manually tweaking the config settings

      If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

      WARNING

      Note: The following instructions will change the gpu-selection behavior of the game. We DO NOT suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

      1. locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4)
      2. if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
      3. make a backup of your existing config.xml file (if it exists)
      4. replace the config.xml file with this version
      5. try to start the game again
      6. if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
      7. replace the number 2 with a 1
      8. save the file
      9. try to start the game again
      10. if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

      Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:

      Requesting further support

      If you followed these steps and the game still doesn't run for you and still redirects you to this page, please contact us at prioritysupport@egosoft.com (Subject: "X4-18 - Intel startup error") with your DirectX diag and Vulkan info attached. This wiki entry explains how to create this information.

      Alternative Workaround

      If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.

        Activity

        Stefan Hett created issue -
        Stefan Hett made changes -
        Field Original Value New Value
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel graphics card instead of the more powerful one and hence fails to start.

        We are currently investigating the issue.

        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel graphics card instead of the more powerful one and hence fails to start.

        We are currently investigating the issue and are already working on a fix.

        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel graphics card instead of the more powerful one and hence fails to start.

        We are currently investigating the issue and are already working on a fix.

        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel graphics card instead of the more powerful one and hence fails to start.

        We are currently investigating the issue and are in the process of testing a fix.

        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel graphics card instead of the more powerful one and hence fails to start.

        We are currently investigating the issue and are in the process of testing a fix.

        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta version with a potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta version with a potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to *%UserProfile%\Documents\Egosoft\X4\*)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Attachment config.xml [ 22311 ]
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file.
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: We suggest that you keep the gpu-setting at 0 (default - auto select) in general. So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GoG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com].

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com].

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful one and hence fails to start.

        h1. Beta 1.21 (Beta 1) - potential solution
        We've currently a beta version undergoing testing which we hope will fix the issue for you either automatically or by allowing you to run the game with the attached config file.
        If you want to give this a try, follow these steps (alternatively go with the suggested workaround described further below).
        # Go to [this post in our forums|https://forum.egosoft.com/viewtopic.php?f=192&t=404545%5DPublic] (you might have to create a forum account, if you don't have one yet). This provides the instructions on how to access the beta.
        # Start the beta and see if the game works for you.
        # If the game doesn't start with the beta:
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        ## locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        ## if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        ## make a backup of your existing config.xml file (if it exists)
        ## replace the config.xml file with [this version|^config.xml]
        ## try to start the game again
        ## if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        ## replace the number 2 with a 1
        ## save the file
        ## try to start the game again
        ## if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Workaround
        For the time being, you can try to disable the Intel GPU in your system (and only have the secondary GPU enabled). This can be done by disabling the Intel GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Attachment graphic_settings.png [ 22702 ]
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue manually.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails. We are consistently improving it, but for the time being we already provide you with a way to resolve the issue manually.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possibility for picking the wrong card are driver issues. Hence the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possibility for picking the wrong card are driver issues. Hence the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possibility for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        made changes -
        Attachment x4_crashes.png [ 24909 ]
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possibility for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Attachment x4_crashes.png [ 24909 ]
        Stefan Hett made changes -
        Labels crash startupissue
        Stefan Hett made changes -
        Description You landed on this page because we have detected a crash in "X4 - Foundations".

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Summary Startup crash - 433780 Startup Issue (unsupported Intel graphic device selected)
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the crash occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - crash 433780) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - Intel startup issue) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: X4-18 - Intel startup issue) with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Summary Startup Issue (unsupported Intel graphic device selected) Startup Issue (unsupported Intel graphics device selected)
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphic devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphic card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphic cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Labels startupissue startuperror
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup issue") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:crash@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the wrong card with NVidia drivers 389.12 but successfully picked the correct one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards. According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers (and doing a clean reinstallation of the current one)
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these.
        According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Comment [ Instructions were updated, adding the note to try out a reinstallation of the current drivers (which proofed to solve the issue for at least one user running into this problem). ]
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers (and doing a clean reinstallation of the current one)
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these.
        According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your directX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers (and doing a clean reinstallation of the current one)
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these.
        According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        h1. Requesting further support
        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your DirectX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        Stefan Hett made changes -
        Description You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers (and doing a clean reinstallation of the current one)
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these.
        According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        h1. Requesting further support
        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your DirectX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.
        You landed on this page because the game detected an error to start the game.

        We assume that the issue occurred because you are running the game on a machine (most likely a laptop) with multiple GPUs installed. In some cases the game picks the Intel (or another integrated) graphics card instead of a more powerful dedicated one and hence fails to start.

        While the game should pick the more powerful card automatically, sometimes the auto detection fails.

        h3. Upgrading graphics card drivers (and doing a clean reinstallation of the current one)
        One possible cause for picking the wrong card are driver issues. Hence, the first thing you should try is to upgrade the drivers for all of your installed cards and if you are running already the current drivers try a clean reinstallation of these as described on [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Clean+reinstallation+of+graphics+device+drivers].
        According to a user report the game failed to pick the correct card with NVidia drivers 389.12 but successfully picked the right one after upgrading to 391.25. Also issues with a driver installation proofed to be the cause for another user running into this problem who solved it by doing a clean reinstallation of his latest drivers.

        h3. Manually tweaking the config settings
        If you have the latest drivers installed and that didn't help, the game allows you to manually select the card it should use.

        {panel:title=WARNING|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}
        (!) Note: The following instructions will change the gpu-selection behavior of the game. We *DO NOT* suggest to change this value unless absolutely necessary to be able to start the game. You should rather always prefer to keep that value at 0 (default - auto select). So only adjust the value if absolutely required and try to reset it to 0 with later patches (which might provide improvements for the GPU auto selection to better identify the proper graphics card without the need to explicitly set it through the config file. (!)
        {panel}

        # locate the game's user directory (open the Windows explorer and go to %UserProfile%\Documents\Egosoft\X4\)
        # if you run the game from Steam, there should be a subdirectory just consisting of numbers (like 123456789) which corresponds to your SteamID. Switch to that sub directory. (If you are running the game through GOG, skip this step).
        # make a backup of your existing config.xml file (if it exists)
        # replace the config.xml file with [this version|^config.xml]
        # try to start the game again
        # if the game doesn't start, open the config.xml file with your favorite text editor (Notepad will work just fine) and locate the line which reads: "<gpu>2</gpu>"
        # replace the number 2 with a 1
        # save the file
        # try to start the game again
        # if the game still doesn't work and you have more than 2 graphics cards installed, try to repeat the test and increment the number every time up to the number of graphics devices you have

        Once you are in-game you can verify the selected graphics card in the options menu under graphic settings. "Graphics Card" there reports the selected graphics card:
        !graphic_settings.png|thumbnail!

        h1. Requesting further support
        If you followed these steps and the game still doesn't run for you *and still redirects you to this page*, please contact us at [mailto:prioritysupport@egosoft.com] (Subject: "X4-18 - Intel startup error") with your DirectX diag and Vulkan info attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.

        h1. Alternative Workaround
        If the above steps don't work, you can try to disable the integrated GPU in your system (and only have the dedicated GPU enabled). This can be done by disabling the integrated GPU in the Windows device manager. Doing that should enforce X4 to pick the right GPU on your system.

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            0 Vote for this issue
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            Dates

            • Created:
              Updated: