Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The issue occurs, if Steam fails to be initialized for the game.
      This can be caused by a multitude of reasons. The game window should have reported an errorcode. The following table provides possible solutions based on the displayed error code:

      Error code Solution
      0x00 We could not determine any more specific cause for the issue.
      Usually the issue can be resolved by simply restarting the game, quitting and restarting Steam, and/or rebooting the machine.
      If these steps don't solve your issue, please follow the steps described below the table.
      0x7e Steam failed to load a required module/DLL.
      This can be caused by file corruptions, antivirus (or other 3rd-party) software preventing Steam from loading a required module, access violations, etc.
      Please try to restart the game. If the issue persists, reboot your machine and restart the game. If the issue still persists, we suggest to uninstall and reinstall Steam. If neither of these suggestions solve the problem, follow the steps described below the table.
      any other error Follow the steps described below the table.

      If none of the described steps above solved the issue and you cannot start the game at all (i.e. you always run into the exitcode 2 issue) or if the reported error code is not mentioned in the table above, please send a mail to prioritysupport@egosoft.com (Subject: X4-267 - exitcode 2) with the following attached information:

      • the version of the game you started (i.e. whether you ran a beta version or not)
      • describe whether the issue is persistent (i.e. whether it occurs whenever you start the game or whether it just happens occasionally)
      • attach a screenshot of the error popup the game displayed
      • the dxdiag (see this wiki entry for a description on how to get the dxdiag)
      • your Steam logs (these are normally located under [SteamDirectory]\logs)
      • your Steam community name (this will help us to analyze the issue together with the Steam support, if required)

      As an intermediate measures we also provide a NoSteam executable which bypasses the Steam integration and should not trigger this problem. While we suggest you wait for further instructions by mail, you can give the NoSteam executable a try by following the instructions on this troubleshooting page.

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            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated: