Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The game determined that the physical device doesn't meet the minimum specs (see technical background below).

      In most cases the reason for this would be outdated drivers, since most devices which support Vulkan also meet the minimum limits to run the game. However, some older drivers are known to set limits too strictly and therefore prevent the game to start.

      We recommend that you have the latest graphics card drivers installed or at least the minimum required ones as next.
      For NVIDIA graphics cards, make sure to upgrade drivers to 385.41 or later.
      For AMD graphics cards, upgrade drivers to 17.9.1 or later.
      On Windows 8.1 the 17.9.1 drivers are officially not supported by AMD. If you run Windows 8.1 you should use the AMD drivers 17.7.1 instead.
      On Windows 8 the 17.7.1 drivers are not supported either. We recommend to upgrade to Windows 8.1 instead (which is free for all Windows 8 installations).
      Also try out the latest optional drivers, if the current stable/recommended version doesn't work for you.

      If you ended up on this page and are certain that you have at least the minimum driver versions installed, please send a mail to prioritysupport@egosoft.com (Subject: X4-274 - Exitcode 204) with a screenshot of the popup error you got and your dxdiag and vulkan info attached. This wiki entry explains how to create this information.

      Technical background

      The limit the game checks for is the maximum number of descriptor sets supported by the device. The game requires at least 5 sets which practically every device on the market which supports Vulkan should provide (for more details please refer to the maxBoundDescriptorSets VkPhysicalDeviceLimits in the Vulkan developer documentation).
      Some early device drivers apparently limit this one to a very small (unreasonable) value. The issue can therefore occur with very old outdated drivers.

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          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: