Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 2.50 Beta 1
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The issue occurs because the game failed to initialize the Steam client.
      Note that this is expected behavior in certain conditions (see below for details).

      To resolve this issue, please remove the SteamAppId environment variable, restart the machine, and then restart the game.
      Depending on how the variable was set up on your machine, there are different means to remove it. If you added the environment variable through the Windows environment settings dialog, here's how you can remove it on Windows 10:

      1. Press the Windows key and enter "environment" in the search box (1). This should bring up the following "Edit the system environment variables" entry. Click that one (2).
      2. The Advanced System Properties dialog should have been opened for you. In there, click on "Environment Variables..." (1)
      3. Check both lists ("User variables for [Username]" and System variables") for the SteamAppId-entry (1) and delete it (by selecting the entry and clicking on the delete button (2)).
      4. Close the dialog by clicking on OK and close the system properties dialog the same way.
      5. Afterwards restart the machine to make sure that the changes apply and restart the game (you should no longer end up with this startup error then).

      If this doesn't solve the issue or you if the SteamAppId environment variable is not present on your system, please send a mail to prioritysupport@egosoft.com with the subject set to "X4-294 - SteamAppId startup issue".
      In the mail please describe whether the issue is persistent for you (i.e. occurs all the time) and provide a screenshot of the Environment Variables dialog confirming the environment variable is not present.

      As an intermediate measures we also provide a NoSteam executable which bypasses the Steam integration and should not trigger this problem. While we suggest you wait for further instructions by mail, you can give the NoSteam executable a try by following the instructions on this troubleshooting page.

      Details regarding this behavior

      If the SteamAppId environment variable exists, Steam has some developer specific behavior which circumvents certain checks (f.e. pointing out if the game is not owned by the current logged in user).
      Usually players should not set the SteamAppId environment variable as this is purely a development feature.
      By removing the environment variable, you restore the normal Steam behavior and the initialization error which triggered the problem should be resolved.

      On a historical note

      While the issue here suggests the case got introduced in 2.50 Beta 1, it was actually present since X4 1.0 (but reported as the Exitcode 2 (Steam initiailization error)-startup error). To help users who run into this particular situation to explicitly point out the cause being due to the presence of the SteamAppId environment variable, 2.50 Beta 1 added an explicit check for that case and redirects the user to this page to provide the more specific instructions.
      In addition to that, prior to 3.00 Beta 6 the code detecting this situation was bugged and would incorrectly suggest that the player set the environment variable, while he didn't do so. As of 3.00 Beta 6 this issue was resolved and affected users are pointed to the correct troubleshooting steps (aka: Exitcode 2 (Steam initiailization error)).

        Issue Links

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          Hide
          added a comment -

          Ist das erste mal das bei mir dieser Fehler auftritt, Habe in Steam selbst gestartet, will jetzt noch mal nur über Desktop Icon starten

          Show
          added a comment - Ist das erste mal das bei mir dieser Fehler auftritt, Habe in Steam selbst gestartet, will jetzt noch mal nur über Desktop Icon starten
          Hide
          Stefan Hett added a comment -

          Wie in der Beschreibung oben erläutert gehe ich davon aus, dass die entsprechende Umgebungsvariable gesetzt ist. Diese solltest du auf deinem System deaktivieren/entfernen um das Startproblem zu vermeiden. Wenn wider Erwarten dem nicht so ist, sende am besten eine E-Mail an genannte E-Mail-Adresse.

          Show
          Stefan Hett added a comment - Wie in der Beschreibung oben erläutert gehe ich davon aus, dass die entsprechende Umgebungsvariable gesetzt ist. Diese solltest du auf deinem System deaktivieren/entfernen um das Startproblem zu vermeiden. Wenn wider Erwarten dem nicht so ist, sende am besten eine E-Mail an genannte E-Mail-Adresse.

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated: