Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      Outdated

      This page is deprecated. The handling of this crash was changed as of 3.10 Beta 1. Condition previously having triggered this crash are now checked correctly when starting the game with the current version (at the time of writing this 3.20 Beta 2 Hotfix 2) and people are redirected to X4-454 which contains more specific and more up to date instructions.

      This page is only kept here for historical purposes.

      You landed on this page because we have detected a crash in "X4 - Foundations".

      We are currently investigating the cause of the crash and hope to have it resolved in an upcoming patch quite soon.

      Requesting additional information from affected users

      If you want to help us to trace down the cause of the crash and speed up resolving it, we would appreciate a quick test run:

      1. make sure you are running X4 3.10 Hotfix 1 (i.e. no beta version or later version of the game)
      2. locate your game directory (where the X4.exe resides)
      3. rename the X4.exe to X4_old.exe
      4. rename the lua51_64.dll to lua51_64_old.dll
      5. extract the files from the test package into the game directory
      6. launch X4 as usual
      7. instead of just a crash, you should now also get a popup message box
        make a screenshot of it and send it by mail to crash@egosoft.com - Subject: "X4-297 - crash 431431"
      8. after that was done, remove the new X4.exe and lua51_64.dll again and restore the old versions from the backup you did before

      Please understand that this is just a test run providing us with additional details regarding the crash. The special test executable we provide here won't resolve the problem and the game still won't run, if you experience the crash with the normal executable. The data we hope to get from you will however speed up resolving the crash for good.

      We'll update this issue here, once new details become available.

        Issue Links

          Activity

          Hide
          added a comment -

          I can't start the game, just crashes after the first logo.

          Show
          added a comment - I can't start the game, just crashes after the first logo.
          Hide
          added a comment -

          Cleared out my preferences and everything in the Egosoft folder, still crashes.

          Show
          added a comment - Cleared out my preferences and everything in the Egosoft folder, still crashes.
          Hide
          added a comment -

          verified integrity of files via the steam properties, and now it loads.

          Show
          added a comment - verified integrity of files via the steam properties, and now it loads.
          Hide
          added a comment -

          subscribed to the beta, now it won't start again... reverified all files and deleted my options folder, still won't start

          Show
          added a comment - subscribed to the beta, now it won't start again... reverified all files and deleted my options folder, still won't start
          Hide
          added a comment -

          This is ridiculous.

          Show
          added a comment - This is ridiculous.
          Hide
          added a comment -

          after reading the support forums, I disabled Read Only mode on all the files... still crashes.

          Show
          added a comment - after reading the support forums, I disabled Read Only mode on all the files... still crashes.
          Hide
          added a comment -

          installed yesterday's latest nvidia graphics drivers and it seems to start now.

          Show
          added a comment - installed yesterday's latest nvidia graphics drivers and it seems to start now.
          Hide
          Stefan Hett added a comment - - edited

          Please note that using the comment feature here is the wrong way to troubleshoot your individual situation. If you are running into this situation regularly, best start by sending a mail to crash@egosoft.com and reference this issue here.

          Also please make sure that you don't mix up completely independent crashes. If you get redirected to a different troubleshooting page when running the current beta, this means that you are running into a different problem. In this case, follow the instructions on that other page, please.
          If, of course, you are ending up on this page regardless of running the game with 2.60 or 3.0, then it's likely the same situation causing the issue for you.

          Show
          Stefan Hett added a comment - - edited Please note that using the comment feature here is the wrong way to troubleshoot your individual situation. If you are running into this situation regularly, best start by sending a mail to crash@egosoft.com and reference this issue here. Also please make sure that you don't mix up completely independent crashes. If you get redirected to a different troubleshooting page when running the current beta, this means that you are running into a different problem. In this case, follow the instructions on that other page, please. If, of course, you are ending up on this page regardless of running the game with 2.60 or 3.0, then it's likely the same situation causing the issue for you.
          Hide
          added a comment -

          When the game crashes, which it does every time you put out a patch (normal or beta) and it brings me to this page for a comment, then have it redirect me somewhere like you mentioned, perhaps?

          Show
          added a comment - When the game crashes, which it does every time you put out a patch (normal or beta) and it brings me to this page for a comment, then have it redirect me somewhere like you mentioned, perhaps?

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated: