Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      Warning

      The following instructions only apply, if you try to start the game and nothing happens from your point of view.
      In particular these instructions DO NOT apply if you start the game and see the screen becoming black or a popup window appears.

      Instructions when using Steam on Windows

      If you start the game through Steam, Steam brings up the "Preparing the game to launch" popup and nothing else happens afterwards, please follow these steps:

      1. In Steam right click the "X4: Foundations" entry under the Library tab and click on Properties
      2. In the new window select LOCAL FILES and click on BRWOSE LOCAL FILES....

        This will bring up the Windows explorer in the games directory.
      3. In the Windows explorer double click the X4.exe.

      If this brings up the following popup, you are suffering an issue of a missing Vulkan runtime in your system:

      Instructions when using Steam on Linux

      Steam comes with its own runtime environment on Linux which ensures that the Vulkan runtime is installed and available properly. Hence, this problem won't occur when running the game through Steam on Linux.

      If you still think to run into this problem using Steam on Linux, please send a mail to prioritysupport@egosoft.com with the subject "Missing Vulkan runtime (Linux/Steam)", state the distribution you are using and point out the exact behavior you see when you try to start the game.

      Instructions when using GOG on Windows

      If you start the game through the GOG Galaxy client, follow these steps:

      1. In GOG right click "X4: Foundations" -> Manage Installation -> Show Folder
        This will bring up the Windows explorer in the games directory.
      2. In the Windows explorer double click the X4.exe.

      If this brings up the following popup, you are suffering an issue of a missing Vulkan runtime in your system:

      Instructions when using GOG on Linux

      If you downloaded the game through GOG, follow these steps:

      1. Right click on the X4 shortcut on your desktop and use the details to locate the location of the executable on your drive.
      2. Open a terminal window and go into that directory.
      3. Run ./X4

      If this brings up the following error message, you are sufferring an issue of a missing Vulkan runtime in your system:
      ./X4: error while loading shared libraries: libvulkan.so.1: cannot open shared object file: No such file or directory

      Solving the missing Vulkan runtime issue on Windows

      Download and install the latest drivers available for your graphics card and do a clean reinstallation of these. If this doesn't work, please send a mail to prioritysupport@egosoft.com with the subject "Missing Vulkan runtime (Windows)" and we'll get back to you with further instructions.

      Solving the missing Vulkan runtime issue on Linux

      The exact steps to install Vulkan on your system differ based on the distribution which you are using. In some situations it suffices to (re)install your latest graphic card drivers. If that doesn't do the trick for you, you should check whether you need to install the Vulkan runtime explicitly on your system. In most cases this is done by installing the libvulkan1 package (on Debian/Ubuntu for NVidia graphics cards this is usually done by running sudo apt-get install libvulkan1).
      This external page covers the steps to install the Vulkan runtime for several distributions and might be helpful to you.

      If this doesn't work, please send a mail to prioritysupport@egosoft.com with the subject "Missing Vulkan runtime (Linux/GOG)" and we'll get back to you with further instructions.

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          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: