Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      We are currently investigating the exact conditions which can trigger this issue.

      If you want to help us to trace it down so we can provide specific troubleshooting steps here, please send a mail to prioritysupport@egosoft.com with the subject set to: "X4-352 - Exitcode 211" or leave a comment below with the following details:

      • a screenshot of the popup the game displayed (which shows the error code)
      • your dxdiag (this page explains how to retrieve it)
      • state whether the issue is persistent for you (i.e. always happens when starting the game) or whether it's just occurring occasionally (or maybe for the first time)
      • any additional information you might have which could hint towards the condition triggering this issue

      Technical details

      The issue is caused by a call to VkSwapchainCreateInfoKHR() (which is part of the Vulkan API) returning an error code.
      So far we seem to have reports about VK_ERROR_VALIDATION_FAILED_EXT (code: -1000011001) being returned in specific cases.
      According to the documentation, this is not supposed to happen for end users and we are trying to determine atm, why some users seem to run into this.

        Activity

        Hide
        added a comment -

        Seems to be happening every time on that laptop. At least both times I tried to run it.

        Show
        added a comment - Seems to be happening every time on that laptop. At least both times I tried to run it.
        Hide
        Stefan Hett added a comment - - edited

        as stated in the description, please send the details by mail for further support - We can't provide individual support requests through comments here, unfortunately.

        (taking a quick look at your dxdiag you uploaded here, it suggests you have rather old drivers installed — but as stated, please get back by mail for further support.

        Show
        Stefan Hett added a comment - - edited as stated in the description, please send the details by mail for further support - We can't provide individual support requests through comments here, unfortunately. (taking a quick look at your dxdiag you uploaded here, it suggests you have rather old drivers installed — but as stated, please get back by mail for further support.
        Hide
        added a comment -

        Yeah, driver update helped. Thanks!

        Show
        added a comment - Yeah, driver update helped. Thanks!

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: