Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected a runtime crash.

      The crash is known to primarily occur when opening (or using) the in-game map. Please check out the sections (in the given order below) to see if they apply to your case.

      Below specs graphics card

      While we don't explicitly prevent the game to start on machines which are below the minimum specs, we know that certain kind of issues are more likely to occur on these systems than on officially supported hardware. On edge cases, these issues can also trigger the game to crash on the unsupported system, while it works fine on supported devices.
      Please be aware that the minimum required graphics card is officially an NVIDIA GTX 780/970 or AMD equivalent.
      If you run the game on a below specs graphics card and end up on this troubleshooting page after the game crashed, this is unfortunately a known case to occur.
      While we always try to improve the performance and as part of it also reduce memory consumption of the game, we can not fully rule out that issues occur. However, as we make improvements to the game, it's possible that a later version improves the situation and has a positive effect on the frequency for this crash to occur.
      If you want to completely resolve the issue, we strongly suggest you to upgrade your graphics device.
      If that's not an option for you, you can give the following suggestions a try to mitigate the issue:

      Mitigation Steps
      1. Set the game to the lowest possible graphics settings (including consider playing in a lower resolution). This will significantly reduce the memory requirements of the game.
      2. Close any other 3rd-party program which consumes part of the available GPU memory. This explicitly includes closing all active browsers since depending on pages opened in browser windows and the browser settings, the web browser can consume quite an amount of GPU memory, too.

      Requesting further support

      If you are running the game on a graphics device which is above the game's minimum specs and/or if you end up on this troubleshooting page without having used the in-game map, please contact us by mail to investigate your particular condition.
      Simply send a mail to crash@egosoft.com with the subject set to "X4-453 - GPU out of memory" and provide the following details:

      • attach the popup screenshot you got when the crash occurred
      • state what you did when the crash occurred (especially whether you (recently) opened and/or used the in-game map)
      • attachthe dxdiag and the vulkaninfo (this wiki entry explains how to create this information)

      Historical note

      Prior to 3.20 Beta 2 Hotfix 1, players were redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).

        Issue Links

          Activity

          Hide
          added a comment -

          I had a crash when I closed the window of information that I have in the suit (almost constantly crashes in This menu )

          Show
          added a comment - I had a crash when I closed the window of information that I have in the suit (almost constantly crashes in This menu )
          Hide
          added a comment -

          Usually this crashes occur in the HQ, somehow, the FPS especially after you upgraded the HQ and the place get to busy, falls a lot and is when the crashes start to happen.
          I think is something tied with the HQ, last time i was talking with the manager of the station and all of sudden the game close and i was redirected to here.

          Show
          added a comment - Usually this crashes occur in the HQ, somehow, the FPS especially after you upgraded the HQ and the place get to busy, falls a lot and is when the crashes start to happen. I think is something tied with the HQ, last time i was talking with the manager of the station and all of sudden the game close and i was redirected to here.
          Hide
          added a comment -

          This can`t be (out of GPU-Memory). This program only allocates 2GB of GPU-Ram and there is still a big chunk of 8GB free !
          Further on my PC is not on its limits : max of 40% CPU and 20% of GPU work.
          I run the game on minimum settings for grafic and this still happens - please update the game to direct-x 12 and the big chunk of 8GB GPU-ram not used!
          wfg
          Marc Tolkmitt

          Show
          added a comment - This can`t be (out of GPU-Memory). This program only allocates 2GB of GPU-Ram and there is still a big chunk of 8GB free ! Further on my PC is not on its limits : max of 40% CPU and 20% of GPU work. I run the game on minimum settings for grafic and this still happens - please update the game to direct-x 12 and the big chunk of 8GB GPU-ram not used! wfg Marc Tolkmitt
          Hide
          added a comment -

          Попал на страницу когда выбирал логотип и когда выбрал нажал клавишу М что бы закрыть меню.

          Show
          added a comment - Попал на страницу когда выбирал логотип и когда выбрал нажал клавишу М что бы закрыть меню.
          Hide
          added a comment -

          Here are my specs:
          Intel Core i5 7400 3.00GHs on Asrock (don't remember the model).
          8,00 GB RAM.
          Win 10 x64bit on x64 bit procesor.
          Nvidea GeForce GT 1030 2GB.
          Usually happens when closing the encyclopedia, specially if I had previously opened it from a different menu (like from the ship buy/loadout menu). Game runs smooth besides that, except for some hiccups here an there when changing sectors.
          Proceding to manually configure graphic 3D settings from Nvidea control panel.

          Show
          added a comment - Here are my specs: Intel Core i5 7400 3.00GHs on Asrock (don't remember the model). 8,00 GB RAM. Win 10 x64bit on x64 bit procesor. Nvidea GeForce GT 1030 2GB. Usually happens when closing the encyclopedia, specially if I had previously opened it from a different menu (like from the ship buy/loadout menu). Game runs smooth besides that, except for some hiccups here an there when changing sectors. Proceding to manually configure graphic 3D settings from Nvidea control panel.

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
            • Votes:
              0 Vote for this issue
              Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated: