Affects Version/s: 1.0
Fix Version/s: None
You landed on this page because the game detected a runtime crash.
The crash is known to primarily occur when opening (or using) the in-game map. Please check out the sections (in the given order below) to see if they apply to your case.
While we don't explicitly prevent the game to start on machines which are below the minimum specs, we know that certain kind of issues are more likely to occur on these systems than on officially supported hardware. On edge cases, these issues can also trigger the game to crash on the unsupported system, while it works fine on supported devices.
Please be aware that the minimum required graphics card is officially an NVIDIA GTX 780/970 or AMD equivalent.
If you run the game on a below specs graphics card and end up on this troubleshooting page after the game crashed, this is unfortunately a known case to occur.
While we always try to improve the performance and as part of it also reduce memory consumption of the game, we can not fully rule out that issues occur. However, as we make improvements to the game, it's possible that a later version improves the situation and has a positive effect on the frequency for this crash to occur.
If you want to completely resolve the issue, we strongly suggest you to upgrade your graphics device.
If that's not an option for you, you can give the following suggestions a try to mitigate the issue:
If you are running the game on a graphics device which is above the game's minimum specs and/or if you end up on this troubleshooting page without having used the in-game map, please contact us by mail to investigate your particular condition.
Simply send a mail to firstname.lastname@example.org with the subject set to "X4-453 - GPU out of memory" and provide the following details:
- attach the popup screenshot you got when the crash occurred
- state what you did when the crash occurred (especially whether you (recently) opened and/or used the in-game map)
- attachthe dxdiag and the vulkaninfo (this wiki entry explains how to create this information)
Prior to 3.20 Beta 2 Hotfix 1, players were redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).