Affects Version/s: 1.0
Fix Version/s: None
You landed on this page because the game detected an error to start the game.
The issue occurred because a memory allocation call failed.
One possible cause is when you try to run the game on certain below minimum specs graphics devices.
Note that the minimum specs to run the game requires a dedicated graphics card: NVIDIA GTX 780/970 or AMD equivalent.
The issue was reported to us to occur with the following below specs devices:
|AMD Radeon HD 7750 (with 1 GB dedicated memory)|
|NVIDIA GeForce (940M - with 1 GB dedicated memory) in Microsoft Surface Books|
If you run into this issue with a different graphics card as the one listed above, we would like to get a dxdiag so we can update our list of known devices here. This wiki entry explains how to create this information.
Just e-mail us the dxdiag and a screenshot of the startup popup you got to firstname.lastname@example.org with the subject set to "X4-455 - below specs device".
If you are running the game on a graphics device which is above the minimum specs and still end up on this page,
please send a mail to email@example.com with the subject set to "X4-455 - memory allocation failure" and attach the popup screenshot you got when the issue occurred to the mail, as well as the dxdiag and the vulkaninfo. This wiki entry explains how to create this information.
Prior to 3.20 Beta 2 Hotfix 1, players were redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).