Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The issue occurred because a memory allocation call failed.

      Ensure using a supported graphics card

      One possible cause is when you try to run the game on certain below minimum specs graphics devices.
      Note that the minimum specs to run the game requires a dedicated graphics card: NVIDIA GTX 780/970 or AMD equivalent.
      The issue was reported to us to occur with the following below specs devices:

      Graphics Device
      AMD Radeon HD 7750 (with 1 GB dedicated memory)

      If you run into this issue with a different graphics card as the one listed above, we would like to get a dxdiag so we can update our list of known devices here. This wiki entry explains how to create this information.
      Just e-mail us the dxdiag and a screenshot of the startup popup you got to crash@egosoft.com with the subject set to "X4-455 - below specs device".

      Requesting further support

      If you are running the game on a graphics device which is above the minimum specs and still end up on this page,
      please send a mail to prioritysupport@egosoft.com with the subject set to "X4-455 - memory allocation failure" and attach the popup screenshot you got when the issue occurred to the mail, as well as the dxdiag and the vulkaninfo. This wiki entry explains how to create this information.

      Historical note

      Prior to 3.20 Beta 2 Hotfix 1, players were redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).

        Issue Links

          Activity

          Hide
          added a comment -

          startet nicht
          kann nur deutch

          Show
          added a comment - startet nicht kann nur deutch
          Hide
          Stefan Hett added a comment -

          Du kannst die mail an prioritysupport auch gerne auf Deutsch schreiben. Zum Übersetzen des Textes hier, nutze einfach ein kostenloses Tool/Webpage wie z.B. Google Translator.

          Show
          Stefan Hett added a comment - Du kannst die mail an prioritysupport auch gerne auf Deutsch schreiben. Zum Übersetzen des Textes hier, nutze einfach ein kostenloses Tool/Webpage wie z.B. Google Translator.
          Hide
          added a comment -

          This is 100 percent helpful ty.

          Show
          added a comment - This is 100 percent helpful ty.
          Hide
          added a comment -

          ..........

          Show
          added a comment - ..........
          Hide
          added a comment -

          арпра

          Show
          added a comment - арпра
          Hide
          added a comment -

          no me funciona!!!!

          Show
          added a comment - no me funciona!!!!
          Hide
          added a comment -

          These are my crash files. I use a AMD RX480, so i hope this information helps.

          Show
          added a comment - These are my crash files. I use a AMD RX480, so i hope this information helps.
          Hide
          Stefan Hett added a comment -

          if possible, please contact us by mail - we need to confirm a few things which we cannot manage through comments here in the issue

          Show
          Stefan Hett added a comment - if possible, please contact us by mail - we need to confirm a few things which we cannot manage through comments here in the issue

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
            • Votes:
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              Dates

              • Created:
                Updated: