Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The issue occurred because the GFX engine ran into a Vulkan out of host memory error.

      We are currently investigating the exact conditions which can trigger this problem.

      If you run into this problem and want to help us with our investigation, please send a mail to prioritysupport@egosoft.com with the subject set to: "X4-479 - Vulkan out of host memory", add the crashdump file to your report (this page explains how to locate the crashdump file) and add the dxdiag and vulkaninfo too (see this page for instructions on how to retrieve this data).

      Historical note

      The underlying issue can occur since release of X4. Even though the behavior differed for earlier versions (see details below) and users weren't redirected to this troubleshooting page, the affected version was set to 1.0 since the actual problem exists since release.
      Prior to 3.30 Beta 1, players were reported a different exitcode (Exitcode 1027) and were not redirected to a specific troubleshooting page.
      Prior to 3.20 Beta 2 Hotfix 1, players were redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
      In 3.30 Hotfix 1 Beta 1 a regression slipped in which for some very specific system configurations caused players to end up with this startup error. This issue has been fixed in 3.30 Hotfix 2 Beta 1.

        Issue Links

          Activity

          Hide
          added a comment -

          Can't even start the game with this error. Please fix

          Show
          added a comment - Can't even start the game with this error. Please fix
          Hide
          Stefan Hett added a comment -

          We are aware that for some users the latest version (3.30 Hotfix 1) triggers this problem. A fix for this is currently being worked on.

          Show
          Stefan Hett added a comment - We are aware that for some users the latest version (3.30 Hotfix 1) triggers this problem. A fix for this is currently being worked on.
          Hide
          Stefan Hett added a comment -

          A fix for this particular regression in 3.30 Hotfix 1 is now available in the current public beta (3.30 Hotfix 2 Beta 1). If you are affected by this issue, give that beta version a try.

          Show
          Stefan Hett added a comment - A fix for this particular regression in 3.30 Hotfix 1 is now available in the current public beta (3.30 Hotfix 2 Beta 1). If you are affected by this issue, give that beta version a try.
          Hide
          added a comment -

          Game will not start - using Steam

          Show
          added a comment - Game will not start - using Steam
          Hide
          added a comment -

          Thanks

          Show
          added a comment - Thanks
          Hide
          Stefan Hett added a comment -

          Please understand that we cannot provide targeted support through comments - please follow the instructions in the description above, if you want to contact the support team directly.

          Show
          Stefan Hett added a comment - Please understand that we cannot provide targeted support through comments - please follow the instructions in the description above, if you want to contact the support team directly.

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated: