X4 - Foundations
  1. X4 - Foundations
  2. X4-483

Exitcode: 215 (Vulkan error - no common graphics and present queue)

    Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      The issue occurred because the GFX engine ran into a problem to determine a compatible render queue.

      Further Support

      If you run into this problem, please send a mail to prioritysupport@egosoft.com with the subject set to: "X4-483 - Vulkan incompatible queue", add the crashdump file to your report (this page explains how to locate the crashdump file) and add the vulkaninfo (see this page for instructions on how to retrieve this data).
      We will then troubleshoot the issue further.

      Issue history

      Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI set ups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.

        Activity

        Hide
        added a comment -

        How about telling us how to play the game after the crash. as if you knew about this crash I don't see why you cant post a quick fix for it in the top!
        This dumb I cant load my game now.. cheers

        Show
        added a comment - How about telling us how to play the game after the crash. as if you knew about this crash I don't see why you cant post a quick fix for it in the top! This dumb I cant load my game now.. cheers
        Hide
        added a comment -

        theres a generic fix for this issue?? i have 2 1070ti in sli mode

        Show
        added a comment - theres a generic fix for this issue?? i have 2 1070ti in sli mode

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: