Affects Version/s: 1.0
Fix Version/s: None
You landed on this page because the game detected an error to start the game.
The issue occurred because the GFX engine ran into a problem to determine a compatible render queue.
If you run into this problem, please send a mail to firstname.lastname@example.org with the subject set to: "X4-483 - Vulkan incompatible queue", add the crashdump file to your report (this page explains how to locate the crashdump file) and add the vulkaninfo (see this page for instructions on how to retrieve this data).
We will then troubleshoot the issue further.
Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI setups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.