You landed on this page because the game detected an error to start the game.

The error occurs because the game failed to start the background scene for the start menu, which is mandatory for the start menu to work.

Modded games

This problem is known to occur, if a mod breaks the background cutscene used for the start menu background scene. If you are running any mod, please uninstall all mods and see if this resolved the problem.

Further Support

If you run into this problem and don't have any mod installed, please send a mail to prioritysupport@egosoft.com with the subject set to: "X4-510 - start menu background scene error" and add the crashdump file to your report (this page explains how to locate the crashdump file).
We will then get back to you to further troubleshoot the problem

Historical note

Prior to 3.30 Hotfix 1 Beta 1 players running into this problem experienced a crash and were redirected to X4-469.
Starting with 3.30 Hotfix 1 Beta 1 this error condition is correctly checked by the game and players are redirected to this troubleshooting page now.