Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None

      Description

      You landed on this page because we have detected a crash in "X4 - Foundations".

      The issue occurred because the GFX engine failed to create a so called render target.
      Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

      We are currently investigating the conditions which can trigger this crash.

      Potential fix (when running into this while starting the game)

      If you want to give the following a try, see if resetting your game's config file or using the 'safe' config fixes this startup issue. This page explains how to do that.
      By using the 'safe' config file, you ensure that the game tries to start at the lowest supported resolution with the lowest graphics card settings. That way you can resolve the issue, if the GPU simply lacks enough VRAM to run the game at higher resolutions.

      Further support / Request for details

      If you run into this problem and want to help us to determine the cause, please send a mail to crash@egosoft.com with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report (this page explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see this page for instructions on how to retrieve this data).

      Issue history

      Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
      Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
      As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).

        Issue Links

          Activity

          Stefan Hett created issue -
          Stefan Hett made changes -
          Field Original Value New Value
          Labels startuperror crash
          Stefan Hett made changes -
          Description You landed on this page because the game detected an error to start the game.

          The issue occurred because the GFX engine ran into a problem to determine a compatible render queue.

          h3. Further Support
          If you run into this problem, please send a mail to [mailto:prioritysupport@egosoft.com] with the subject set to: "X4-483 - Vulkan incompatible queue", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and add the vulkaninfo (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).
          We will then troubleshoot the issue further.

          h3. Issue history
          Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI set ups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI set ups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI set ups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          Stefan Hett made changes -
          Link This issue refers to X4-2 [ X4-2 ]
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          Stefan Hett made changes -
          Labels crash crash startuperror
          Stefan Hett made changes -
          Summary Exitcode: 119 (rendertarget creation failure) Exitcode 119 (rendertarget creation failure)
          made changes -
          Attachment X4-522.htm [ 30982 ]
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.

          If you want to give a quick workaround a try, see if resetting your game's config file or using the 'safe

          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.

          If you want to give a quick workaround a try, see if resetting your game's config file or using the 'safe

          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.

          h3. Potential fix (when running into this while starting the game)
          If you want to give the following a try, see if resetting your game's config file or using the 'safe' config fixes this startup issue. [This page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Resetting+game+configuration] explains how to do that.

          h3. Further support / Request for details
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          Stefan Hett made changes -
          Attachment X4-522.htm [ 30982 ]
          Stefan Hett made changes -
          Link This issue referred to by P1DEV-1147 [ P1DEV-1147 ]
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.

          h3. Potential fix (when running into this while starting the game)
          If you want to give the following a try, see if resetting your game's config file or using the 'safe' config fixes this startup issue. [This page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Resetting+game+configuration] explains how to do that.

          h3. Further support / Request for details
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          You landed on this page because we have detected a crash in "X4 - Foundations".

          The issue occurred because the GFX engine failed to create a so called render target.
          Note that this can happen in both scenarios: Upon starting the game (startup error) or while the game is running (crash).

          We are currently investigating the conditions which can trigger this crash.

          h3. Potential fix (when running into this while starting the game)
          If you want to give the following a try, see if resetting your game's config file or using the 'safe' config fixes this startup issue. [This page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Resetting+game+configuration] explains how to do that.
          By using the 'safe' config file, you ensure that the game tries to start at the lowest supported resolution with the lowest graphics card settings. That way you can resolve the issue, if the GPU simply lacks enough VRAM to run the game at higher resolutions.

          h3. Further support / Request for details
          If you run into this problem and want to help us to determine the cause, please send a mail to [mailto:crash@egosoft.com] with the subject set to: "X4-522 - rendertarget creation failure", add the crashdump file to your report ([this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Crash+Reports+and+Crash+Dumps] explains how to locate the crashdump file) and also add the vulkaninfo and dxdiag (see [this page|https://www.egosoft.com:8444/confluence/display/X4WIKI/Retrieving+DXDiag+and+VulkanInfo] for instructions on how to retrieve this data).

          h3. Issue history
          Prior to 3.20 Beta 2 Hotfix 1, players were 'incorrectly' redirected to X4-2 when this issue occurred (or not at all, if the game was running in fullscreen).
          Prior to 4.0 Beta 1 no redirect occurred when running into this issue and the game terminated with exit codes 1029-1042.
          As of 4.0 Beta 1 the game now brings up this troubleshooting page and reports a single exit code (119).
          made changes -
          Attachment X4.exe [ 31159 ]

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated: