Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected a runtime crash.

      NVIDIA beta driver issue (driver 470.05)

      If you have an NVIDIA graphics card and currently have the beta driver version 470.05 installed, consider switching to the latest non-beta driver (even if this means 'downgrading' to an older driver.
      We had two user reports who ran into this problem with said driver. Both resolved it after a clean reinstallation of the latest release drivers (at the time this happened, this was 461.92).

      Requesting further support

      If you don't have an NVIDIA graphics card installed or are not using the beta driver 470.05 and still end up with this crash, please send a mail to prioritysupport@egosoft.com with the subject set to "X4-546 - 597523" and attach the following details:

      • what do you do to trigger the crash (f.e. just starting the game)
      • how reproducible is that crash for you (f.e. does it happen always or just occasionally)
      • attach the dxdiag and vulkaninfo as described on this page
      • attach the crash dump file to the report as explained here

      We will then get back to you to trouble shoot the problem further.

        Activity

        Hide
        added a comment -

        Just did a clean reinstall of the Game prior to the release of 4.0 and can not run it at all anymore.

        Show
        added a comment - Just did a clean reinstall of the Game prior to the release of 4.0 and can not run it at all anymore.
        Hide
        added a comment -

        The game will crash the moment i start it.

        Show
        added a comment - The game will crash the moment i start it.
        Hide
        Stefan Hett added a comment -

        If the problem prevents you from starting the game at all, please send a crashdump, vulkaninfo and dxdiag to crash@egosoft.com and set the subject to "X4-546 - 597523".

        Show
        Stefan Hett added a comment - If the problem prevents you from starting the game at all, please send a crashdump, vulkaninfo and dxdiag to crash@egosoft.com and set the subject to " X4-546 - 597523".
        Hide
        added a comment -

        Cannot even start game after update 4. No mods, clean install.

        Show
        added a comment - Cannot even start game after update 4. No mods, clean install.
        Hide
        added a comment -

        The game will crash at the start

        Show
        added a comment - The game will crash at the start

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
          • Votes:
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            Watchers:
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            Dates

            • Created:
              Updated: