Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Medium Medium
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an issue with the game.

      To those who provided us with the requested details we asked for in the past: Thanks for your support. The data is most valuable to us to track this issue down.

      Our current investigation suggests that the issue occurs due to an incompatibility between the Steam client and NVIDIA Ansel.
      While we are investigating the issue together with NVIDIA to develop a proper fix, in 2.60 Beta 4 we added a workaround for the time being which ensures that player's won't be annoyed by being directed to this troubleshooting page anymore.
      To be clear here: The issue still exists, it's just "hidden" from a users point of view now.

      Workaround

      You can prevent the shutdown issue from occurring (for real) by disabling the NVIDIA in-game overlay. To do so, open the NVIDIA GeForce Experience tool, go to settings -> general and disable the in-game overlay.

      According to the information we have so far, the problem only occurs when quitting the game and hence should not prevent you from starting/running the game. If you happen to experience a crash while playing or when starting the game or when quitting the game with 2.60 Beta 4 or later and are redirected to this page (i.e. in another situation than the known case), please send an email to crash@egosoft.com (Subject: "X4-8 - NVIDIA Ansel"), attach the dump file which was created alongside the crash (located in the same directory as the X4.exe file resides), and explain what you did when the crash occurred.

        Activity

        Hide
        added a comment -

        shut down nvidia overlay, still crashed...

        Show
        added a comment - shut down nvidia overlay, still crashed...
        Hide
        Stefan Hett added a comment -

        As of 2.60 Beta 4 we added means to no longer bring up the troubleshooting page if you run into this issue. See the issue description above for further details.

        Show
        Stefan Hett added a comment - As of 2.60 Beta 4 we added means to no longer bring up the troubleshooting page if you run into this issue. See the issue description above for further details.
        Hide
        added a comment -

        i quitted normally. Herr Gott. Every time i quit normally this window is opening. Sackl Zement. BTW: No CTD in the last 50hours or so.

        Show
        added a comment - i quitted normally. Herr Gott. Every time i quit normally this window is opening. Sackl Zement. BTW: No CTD in the last 50hours or so.
        Hide
        added a comment -

        still crashing on close

        Show
        added a comment - still crashing on close
        Hide
        Stefan Hett added a comment -

        As mentioned, the "workaround" is atm only available in the current beta. If you are still getting the crash with that version, please let us know. Otherwise either wait for 2.60 being released or if it's too annoying, give the current beta a try.

        Show
        Stefan Hett added a comment - As mentioned, the "workaround" is atm only available in the current beta. If you are still getting the crash with that version, please let us know. Otherwise either wait for 2.60 being released or if it's too annoying, give the current beta a try.

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
          • Votes:
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            Watchers:
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            Dates

            • Created:
              Updated: