Details

    • Type: Bug Bug
    • Status: Open (blocked)
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      This particular issue is caused by the game failing to find a suitable physical graphics device.

      This can happen if you try to run the game with a graphics card which is below specs (and doesn't support a necessary Vulkan extension) or with outdated drivers for example. Another common recent situation seems to be issues with somehow broken Vulkan runtime installations on the current system.
      To troubleshoot the issue, following is a list of things you could try out to resolve the problem.

      Update graphics card drivers

      Ensure upgrading drivers for integrated graphics cards too

      If you do have a system with an integrated graphics card as well as a dedicated one, please make sure to upgrade the drivers for both devices.
      We are aware that outdated drivers for the integrated graphics device (f.e. an AMD Ryzen APU) can prevent the game's graphics engine from detecting the dedicated graphics device (f.e. an NVIDIA GPU), even if the latest driver for the dedicated graphics card has been installed.

      Please also try out the drivers provided by NVIDIA/AMD instead of your OEM provided driver.
      While OEM drivers (f.e. a driver provided by ASUS) can unlock additional functionality and features and might be better designed for the specific device, they are usually weeks if not month behind the versions provided by AMD/NVIDIA directly. This is especially the case, if your graphics card/laptop has been released over 6-12 months ago. In this case try to replace the manufacturer provided driver with the latest driver from AMD/NVIDIA and see if this fixes the problem.

      Please verify that you have the latest (or at least the minimum required) drivers installed:
      For NVIDIA graphics cards, make sure to upgrade drivers to 385.41 or later.
      For AMD graphics cards, upgrade drivers to 17.9.1 or later.
      On Windows 8.1 the 17.9.1 drivers are officially not supported by AMD. If you run Windows 8.1 you should use the AMD drivers 17.7.1 instead.
      On Windows 8 the 17.7.1 drivers are not supported either. We recommend to upgrade to Windows 8.1 instead (which is free for all Windows 8 installations).
      Also try out the latest optional drivers, if the current stable/recommended version doesn't work for you.

      Ensure using a supported graphics card

      Note that the minimum specs to run the game requires a dedicated graphics card: NVIDIA GTX 780/970 or AMD equivalent.
      NVIDIA cards below the "Kepler" architecture (aka: < GeForce 600 series) and AMD cards below the "GCN 1st" architecture (aka: < HD 77xx graphics card) don't (officially) support Vulkan and hence won't be able to run the game at all.
      For NVIDIA not all GeForce 600/700 cards support Vulkan.
      The lowest NVIDIA 600 series cards with Vulkan support are the GeForce GT 635 and GeForce GT 640M. Also note that the GTX 670M isn't supported either as this card also uses the older Fermi architecture.
      On the 700 series the GT 730 is known to us to not support Vulkan either.

      The following (below specs) graphics cards are known to us to run into this error:

      • NVIDIA GT 540M (with 1 GB dedicated memory)
      • NVIDIA GTX 550 Ti (with 1 GB dedicated memory)
      • NVIDIA GT 630M (with 2 GB dedicated memory)
      • NVIDIA GTX 670M (with 3 GB dedicated memory)
      • NVIDIA GT 730 (with 3 GB dedicated memory)
      • NVIDIA Quadro 2000 (with 1 GB dedicated memory)

      Resolve corrupted/broken Vulkan runtime installations

      If the graphics card is above specs and drivers are recent, another cause can be an issue with the Vulkan runtime installation being either corrupted or not working correctly. If this is the case, the Vulkan info file (see below about how to retrieve it) will report the following error: VK_ERROR_INITIALIZATION_FAILED
      Another variation can lead to the output just seeming to be cut off as displayed on this screenshot:

      In such a case you will only see (a subset of) the available layers being listed but no further output (like the presentable surfaces or groups).

      Usually, such an error can be resolved by doing a clean re-installation of the graphics card drivers and ensuring that no Vulkan runtime versions are left behind. This wiki page explains in detail how to perform a clean driver installation.

      Known CUDA Toolkit installation issue

      We are aware that this problem happens when you install the NVIDIA Cuda Toolkit (confirmed with version 10.1 Update 1). Simply reinstalling the latest graphic card drivers as suggested above should resolve the issue, though.

      Request further support

      If you still happen to run into this problem, your graphics card is above the minimum specs, you verified that you have installed the latest drivers, and a clean reinstallation of the graphics card drivers didn't help, please send a mail to prioritysupport@egosoft.com (Subject: X4-81 - Exitcode 212) with a screenshot of the popup error you got and your dxdiag and vulkaninfo attached. This wiki entry explains how to create this information.

        Activity

        Hide
        added a comment -

        I still cant play it, last time I played was on april 11, 2021, works finem and after that, it always send me this error exit code 212

        ASUS TUF FX505DT laptop
        Windows 10 Home Single Language 64bit
        AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
        NVidia GeForce GTX 1650 4GB DDR5
        32GB RAM

        >I tried to uninstall the game, redownload and install, still doesnt work.
        >I uninstalled my graphics driver, and re-installed a fresh one. still doesnt work.
        >Graphics driver are updated, still doesnt work.

        Show
        added a comment - I still cant play it, last time I played was on april 11, 2021, works finem and after that, it always send me this error exit code 212 ASUS TUF FX505DT laptop Windows 10 Home Single Language 64bit AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz NVidia GeForce GTX 1650 4GB DDR5 32GB RAM >I tried to uninstall the game, redownload and install, still doesnt work. >I uninstalled my graphics driver, and re-installed a fresh one. still doesnt work. >Graphics driver are updated, still doesnt work.
        Hide
        added a comment -

        As mentioned above, your game likely isn't working BECAUSE you've updated your graphics drivers. All of you (and I, previously) are using the Laptop version of nVidia driver 465.89 which seems to have a problem installing Vulkan. Use version 461.92 until they release another update.

        Show
        added a comment - As mentioned above, your game likely isn't working BECAUSE you've updated your graphics drivers. All of you (and I, previously) are using the Laptop version of nVidia driver 465.89 which seems to have a problem installing Vulkan. Use version 461.92 until they release another update.
        Hide
        added a comment -

        我无法启动游戏,点击开始就直接跳这个报错,我使用的是英伟达3月30号的驱动程式,我的显卡是RTX3060

        Show
        added a comment - 我无法启动游戏,点击开始就直接跳这个报错,我使用的是英伟达3月30号的驱动程式,我的显卡是RTX3060
        Hide
        added a comment -

        I still cant play it, last time I played was on april 11, 2021, works finem and after that, it always send me this error exit code 212
        ASUS TUF FX505DT laptop
        Windows 10 Home Single Language 64bit
        AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
        NVidia GeForce GTX 1650 4GB DDR5
        32GB RAM

        >I tried to uninstall the game, redownload and install, still doesnt work.
        >I uninstalled my graphics driver, and re-installed a fresh one. still doesnt work.
        >Graphics driver are updated, still doesnt work.

        Update April 16, 2021
        Driver Update 466.11: It did not fix the error.

        Show
        added a comment - I still cant play it, last time I played was on april 11, 2021, works finem and after that, it always send me this error exit code 212 ASUS TUF FX505DT laptop Windows 10 Home Single Language 64bit AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz NVidia GeForce GTX 1650 4GB DDR5 32GB RAM >I tried to uninstall the game, redownload and install, still doesnt work. >I uninstalled my graphics driver, and re-installed a fresh one. still doesnt work. >Graphics driver are updated, still doesnt work. Update April 16, 2021 Driver Update 466.11: It did not fix the error.
        Hide
        added a comment -

        System:
        ASUS TUF GAMING A15 (Laptopsystem)
        Windows 10 Pro 64-bit
        AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz
        NVidia GeForce RTX 2060
        16 GB RAM

        Ready game driver 466.11 (04.14.21)
        On studio driver game start but freezes when I twist the camera, fly or just look at the planet.

        Show
        added a comment - System: ASUS TUF GAMING A15 (Laptopsystem) Windows 10 Pro 64-bit AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz NVidia GeForce RTX 2060 16 GB RAM Ready game driver 466.11 (04.14.21) On studio driver game start but freezes when I twist the camera, fly or just look at the planet.

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: