Details

    • Type: Bug Bug
    • Status: Open
    • Priority: Important Important
    • Resolution: Unresolved
    • Affects Version/s: 1.0
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because the game detected an error to start the game.

      This particular issue is caused by the game failing to find a suitable physical graphics device.

      This can happen if you try to run the game with a graphics card which is below specs (and doesn't support a necessary Vulkan extension) or with outdated drivers for example. Another common recent situation seems to be issues with somehow broken Vulkan runtime installations on the current system.
      To troubleshoot the issue, following is a list of things you could try out to resolve the problem.

      Update graphics card drivers

      Ensure upgrading drivers for integrated graphics cards too

      If you do have a system with an integrated graphics card as well as a dedicated one, please make sure to upgrade the drivers for both devices.
      We are aware that for some unknown reason outdated drivers for the integrated graphics device (f.e. an AMD Ryzen APU) can prevent the game's graphics engine from detecting the dedicated graphics device (f.e. an NVIDIA GPU), even if the latest driver for the dedicated graphics card has been installed.

      Please verify that you have the latest (or at least the minimum required) drivers installed:
      For NVIDIA graphics cards, make sure to upgrade drivers to 385.41 or later.
      For AMD graphics cards, upgrade drivers to 17.9.1 or later.
      On Windows 8.1 the 17.9.1 drivers are officially not supported by AMD. If you run Windows 8.1 you should use the AMD drivers 17.7.1 instead.
      On Windows 8 the 17.7.1 drivers are not supported either. We recommend to upgrade to Windows 8.1 instead (which is free for all Windows 8 installations).
      Also try out the latest optional drivers, if the current stable/recommended version doesn't work for you.

      Ensure using a supported graphics card

      Note that the minimum specs to run the game requires a dedicated graphics card: NVIDIA GTX 780/970 or AMD equivalent.
      NVIDIA cards below the "Kepler" architecture (aka: < GeForce 600 series) and AMD cards below the "GCN 1st" architecture (aka: < HD 77xx graphics card) don't (officially) support Vulkan and hence won't be able to run the game at all.
      For NVIDIA not all GeForce 600/700 cards support Vulkan.
      The lowest NVIDIA 600 series cards with Vulkan support are the GeForce GT 635 and GeForce GT 640M. Also note that the GTX 670M isn't supported either as this card also uses the older Fermi architecture.
      On the 700 series the GT 730 is known to us to not support Vulkan either.

      The following (below specs) graphics cards are known to us to run into this error:

      • NVIDIA GT 540M (with 1 GB dedicated memory)
      • NVIDIA GTX 550 Ti (with 1 GB dedicated memory)
      • NVIDIA GT 630M (with 2 GB dedicated memory)
      • NVIDIA GTX 670M (with 3 GB dedicated memory)
      • NVIDIA GT 730 (with 3 GB dedicated memory)
      • NVIDIA Quadro 2000 (with 1 GB dedicated memory)

      Resolve corrupted/broken Vulkan runtime installations

      If the graphics card is above specs and drivers are recent, another cause can be an issue with the Vulkan runtime installation being either corrupted or not working correctly. If this is the case, the Vulkan info file (see below about how to retrieve it) will report the following error: VK_ERROR_INITIALIZATION_FAILED
      Another variation can lead to the output just seeming to be cut off as displayed on this screenshot:

      In such a case you will only see (a subset of) the available layers being listed but no further output (like the presentable surfaces or groups).

      Usually, such an error can be resolved by doing a clean re-installation of the graphics card drivers and ensuring that no Vulkan runtime versions are left behind. This wiki page explains in detail how to perform a clean driver installation.

      Known CUDA Toolkit installation issue

      We are aware that this problem happens when you install the NVIDIA Cuda Toolkit (confirmed with version 10.1 Update 1). Simply reinstalling the latest graphic card drivers as suggested above should resolve the issue, though.

      Request further support

      If you still happen to run into this problem, your graphics card is above the minimum specs, you verified that you have installed the latest drivers, and a clean reinstallation of the graphics card drivers didn't help, please send a mail to prioritysupport@egosoft.com (Subject: X4-81 - Exitcode 212) with a screenshot of the popup error you got and your dxdiag and vulkaninfo attached. This wiki entry explains how to create this information.

        Activity

        Hide
        added a comment -

        This same issue has plagued the Doom Eternal game... Laptop is an ASUS TUF Gaming 505DU with a AMD Ryzen 7 3750H processor (with built in graphics) and a NVIDIA GeForce GTX 1660 Ti dedicated graphics. As with Doom, the game is unable to detect the dedicated graphics. It went to the point that a laptop is not officially supported for Doom Eternal. All documentation of X4 states that there should be an automatic detection of the dedicated graphics, but whatever changed within Windows 10 or the game engine has created an issue with this process. All other games I have does not experience this issue, just these two games. Though the hack of disabling the AMD built in video causes additional issues with other parts of the operation of the computer, including playing games like Factorio. If there is additional information myself or anyone else who comes here can give to assist in troubleshooting this issue, please reach out to us! I am willing to take some time to assist if your company does not have a system that experiences this issue on hand.

        Show
        added a comment - This same issue has plagued the Doom Eternal game... Laptop is an ASUS TUF Gaming 505DU with a AMD Ryzen 7 3750H processor (with built in graphics) and a NVIDIA GeForce GTX 1660 Ti dedicated graphics. As with Doom, the game is unable to detect the dedicated graphics. It went to the point that a laptop is not officially supported for Doom Eternal. All documentation of X4 states that there should be an automatic detection of the dedicated graphics, but whatever changed within Windows 10 or the game engine has created an issue with this process. All other games I have does not experience this issue, just these two games. Though the hack of disabling the AMD built in video causes additional issues with other parts of the operation of the computer, including playing games like Factorio. If there is additional information myself or anyone else who comes here can give to assist in troubleshooting this issue, please reach out to us! I am willing to take some time to assist if your company does not have a system that experiences this issue on hand.
        Hide
        Stefan Hett added a comment -

        In the current beta (atm at 4.0 Beta 4) we made some improvements which should better handle such systems. If you wanna give that beta a try and see if this fixes the issue for you, here are the instructions to opt-in into the beta: https://www.egosoft.com:8444/confluence/display/X4WIKI/Public+Beta+Tests

        If it still doesn't work with that beta version for you, please contact us by mail with the additional information as pointed out in the description above under: 'Request further support'.

        Show
        Stefan Hett added a comment - In the current beta (atm at 4.0 Beta 4) we made some improvements which should better handle such systems. If you wanna give that beta a try and see if this fixes the issue for you, here are the instructions to opt-in into the beta: https://www.egosoft.com:8444/confluence/display/X4WIKI/Public+Beta+Tests If it still doesn't work with that beta version for you, please contact us by mail with the additional information as pointed out in the description above under: 'Request further support'.
        Hide
        added a comment -

        game won't detect my dedicated 2060,

        so far my efforts to force it, including startup line commands -gpu:x (x=1 or 2) wont work

        Show
        added a comment - game won't detect my dedicated 2060, so far my efforts to force it, including startup line commands -gpu:x (x=1 or 2) wont work
        Hide
        added a comment -

        Can you sort this out please. I have a good enough system to play this. But it wont start... Cant the developers write in a way around this. Its annoying ive been trying to play this game for the last 2 months..

        Show
        added a comment - Can you sort this out please. I have a good enough system to play this. But it wont start... Cant the developers write in a way around this. Its annoying ive been trying to play this game for the last 2 months..
        Hide
        Stefan Hett added a comment -

        Please follow the steps in the description above. If nothing helps, then please contact the support team by sending a mail as explained in the section 'Request further support'. Unfortuantely we can't provide individually targeted support through comments here.

        Show
        Stefan Hett added a comment - Please follow the steps in the description above. If nothing helps, then please contact the support team by sending a mail as explained in the section 'Request further support'. Unfortuantely we can't provide individually targeted support through comments here.

          People

          • Assignee:
            Stefan Hett
            Reporter:
            Stefan Hett
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            Dates

            • Created:
              Updated: