Details

    • Type: Bug Bug
    • Status: Closed
    • Priority: Important Important
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:

      Description

      You landed on this page because we have detected a crash in "X Rebirth".

      We are aware that this crash currently occurs with NVidia graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:

      We identified the issue. A fix for it is expected in the next update.
      Until then, you can try the following workaround:

      1. In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
      2. There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
      3. Make a backup of that file (for instance by copying it over to the desktop) and remove it.
      4. Try to restart the game.

      If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to crash@egosoft.com (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This wiki entry explains how to create this information.

        Issue Links

          Activity

          Stefan Hett created issue -
          Stefan Hett made changes -
          Field Original Value New Value
          Remote Link This issue links to "Page (Egosoft Confluence)" [ 15611 ]
          Stefan Hett made changes -
          Summary Crash - template Crash 334650 (GFX engine crash)
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX 970 graphics cards when the player activated FXAA in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We are currently looking into the root-cause of the issue and hope to be able to provide a fix at some point. Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          Stefan Hett made changes -
          Attachment screenshot-1.png [ 19253 ]
          Stefan Hett made changes -
          Link This issue referred to by XR-1383 [ XR-1383 ]
          "Timon" Tomasz Borowik made changes -
          Description You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX 970 graphics cards when the player activated FXAA in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We are currently looking into the root-cause of the issue and hope to be able to provide a fix at some point. Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We identified the issue, and it will be fixed in the next update.
          Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We identified the issue, and it will be fixed in the next update.
          Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We identified the issue. A fix for it is expected in the next update.
          Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          Stefan Hett made changes -
          Description You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia GTX graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We identified the issue. A fix for it is expected in the next update.
          Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          You landed on this page because we have detected a crash in "X Rebirth".

          We are aware that this crash currently occurs with NVidia graphics cards in fullscreen without AntiAliasing set to 2x, 4x or 8x in the game settings. At this state the game crashes at gamestart and displays the following error popup:
          !screenshot-1.png!

          We identified the issue. A fix for it is expected in the next update.
          Until then, you can try the following workaround:
          # In the Windows explorer go to "%USERPROFILE%\Documents\Egosoft\X Rebirth"
          # There should be a subdirectory in there containing only numbers (which is your Steam user ID). Inside that folder you should find a config.xml file.
          # Make a backup of that file (for instance by copying it over to the desktop) and remove it.
          # Try to restart the game.

          If you ended up on this page without the error popup displayed, a different popup having been displayed, you have a different graphics card or the provided workaround didn't work for you, please send a mail to [mailto:crash@egosoft.com] (Subject: XRUIMOD-261 - 334650) with a screenshot of the popup error you got and your dxdiag attached. This [wiki entry|https://www.egosoft.com:8444/confluence/display/XRWIKI/Retrieving+DXDiag+and+VulkanInfo] explains how to create this information.
          Stefan Hett made changes -
          Status Open [ 1 ] Closed [ 6 ]
          Resolution Fixed [ 1 ]

            People

            • Assignee:
              Stefan Hett
              Reporter:
              Stefan Hett
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              Dates

              • Created:
                Updated:
                Resolved: