[X4-483] Exitcode: 215 (Vulkan error - no common graphics and present queue) Created: 24/Jul/20  Updated: 23/Mar/21

Status: Open
Project: X4 - Foundations
Component/s: None
Affects Version/s: 1.0
Fix Version/s: None

Type: Bug Priority: Important
Reporter: Stefan Hett Assignee: Stefan Hett
Resolution: Unresolved Votes: 0
Labels: startuperror

Attachments: PNG File 微信图片_20201209211255.png     PNG File 微信图片_20201209211425.png    

 Description   

You landed on this page because the game detected an error to start the game.

The issue occurred because the GFX engine ran into a problem to determine a compatible render queue.

Further Support

If you run into this problem, please send a mail to prioritysupport@egosoft.com with the subject set to: "X4-483 - Vulkan incompatible queue", add the crashdump file to your report (this page explains how to locate the crashdump file) and add the vulkaninfo (see this page for instructions on how to retrieve this data).
We will then troubleshoot the issue further.

Issue history

Before 3.30 Hotfix 1 Beta 1 the GFX engine failed to perform certain device compatibility checks. In cases of having more than one dedicated graphics card installed (f.e. in SLI setups), the engine could pick the wrong (incompatible) device and hence fail to start. This was made worse due to the fact that in 3.30 we added the option to select the graphics device in the options menu, which then also displayed the incompatible device. 3.30 Hotfix 1 Beta 1 fixed both of these cases; the option menu won't show such incompatible devices any more and the auto device selection performs the missing checks now and picks the working device.



 Comments   
Comment by Anonymous [ 07/Sep/20 ]

How about telling us how to play the game after the crash. as if you knew about this crash I don't see why you cant post a quick fix for it in the top!
This dumb I cant load my game now.. cheers

Comment by Anonymous [ 25/Sep/20 ]

theres a generic fix for this issue?? i have 2 1070ti in sli mode

Comment by Anonymous [ 23/Mar/21 ]

Great.... then why even have that option in the game? Now I can't even launch the game to redo my settings, and the game has no launcher so I can't change it externally either.... Do I have to uninstall and reinstall the whole game for just one setting?

Generated at Tue Oct 19 14:05:45 CEST 2021 using JIRA 6.2.7#6265-sha1:91604a8de81892a3e362e0afee505432f29579b0.