Retrieving the VulkanInfo
On Windows machines
- In the start menu enter: "cmd" (without the quotes) and press ENTER
A command window opens. Enter:
vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"
and press ENTER
- On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.
On Linux machines
- Open a terminal window
- Make sure that vulkaninfo is installed on your system. The steps to install this differs based on the Linux distribution you are using. Usually you can install this tool by installing the vulkan-utils package (f.e. by running sudo apt install vulkan-utils).
- Run vulkaninfo and copy/paste the output into the mail (or redirect it to an output file as in vulkaninfo >vulkaninfo_output)
Troubleshooting empty VulkanInfo files